Zoom continues its efforts in the field of artificial intelligence and announces new features exploiting this technology. Objective: increase the productivity of its (paying) users tenfold.
The videoconferencing service does not really seem affected by the controversy surrounding its new general conditions of use. These suggest that Zoom reserves the right to use the videos of its users to train its AI tools and models. The firm denied the allegations.
An AI-powered personal assistant
Riding the wave of generative AI, the platform introduced new features last February. She now decides to improve them and integrate new ones, starting with a new name for Zoom IQ, her AI-powered assistant. It is now called AI Companion and draws on Zoom’s internal generative AI as well as models from providers like Meta, OpenAI and Anthropic.
The latter will be integrated with other areas of the Zoom ecosystem, including Zoom Whiteboard, Zoom Team Chat and Zoom Mail. Available from the side panel of the application from spring 2024, AI Companion will support users in a wide range of tasks. When called upon, he will be able to provide updates on the status of projects, in addition to extracting information from transcribed meetings, discussions, whiteboards, emails, documents and applications third parties.
It will also offer suggestions for responding to emails and allow whiteboards to generate images. The tool will also be very useful for summarizing exchanges between partners, whether visually or textually. Zoom further explains that the assistant can be transformed into “ virtual coach “. It will be able to provide real-time feedback on users’ conversation and presentation skills. This function can be deactivated by account owners or administrators, specifies the firm.
Zoom IQ for Sales becomes Zoom Revenue Accelerator
Zoom IQ for Sales, a tool based on machine learning, is now called Zoom Revenue Accelerator. His goal is to ” transform customer interactions into valuable insights to identify opportunities, assess risks, and ultimately facilitate and improve sales team performance », assures the company.
On the functionality side, it will offer transaction risk signals so that team members can send alerts in the event of stagnation in the sales process. Finally, a tracking feature will analyze how competitors are discussed during sales calls, providing month-by-month summaries of trends.
Zoom promises the announcement of other features for its AI Companion “ in the next weeks “. The firm also takes the opportunity to assert that it “ does not use any of your audio, video, chat, screen shares, attachments, or other communications like customer content (such as survey results, whiteboards, and reactions) to train intelligence models artificial from Zoom or a third party “.
Sources: TechCrunch, Zoom
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