When two or even more opinions come together during a discussion, it can quickly become emotional. Especially in these moments, it is important not to lose control completely, but to have a de-escalating effect and even take the lead in the conversation. Because if you stay calm, you can express your opinion more convincingly than someone who loses control. Five sentences are particularly helpful at this moment to gain the upper hand in the situation – you can find out which they are in the video.