Dakar, June 16, 2022.
Mr. Sékou Dramé, General Manager of Sonatel, inaugurates on June 16, 2022 the new Parcelles agency, called “Seydina Limamou Lahi”. In the presence of administrative authorities, local elected officials and local dignitaries.
As part of its policy of proximity to customers and the local community, Sonatel has chosen to give its commercial agencies the names of our illustrious religious guides and personalities who have marked the life and history of Senegal. Thus, the Parcelles agency now bears the name of the revered religious guide of the Layenne community a Seydina Limamou Lahi”. The “Seydina Limamou Lahi” Smart Store offers design and user-friendly themed universes, to provide the customer with an incomparable experience.
A response to the changing expectations of our customers
Digital uses and needs are constantly progressing and the border between digital and physical purchases is narrowing day by day. The Smart Store agency responds to this evolution thanks to its specific universes. The universes “Home”, “Fun”, “Work” and “Money” script the solutions and services marketed by Sonatel. Each customer can thus visualize their usefulness in a familiar environment and according to his own needs. This new agency model confirms Sonatel’s desire to develop a crap experience adapted to everyone’s essentials.
A digital and warm concept
Everything is thought out to make the new Smart Store agency “Seydina Limamou Lahi” a different but familiar place. Interactivity is also favored. Everything becomes a pretext for playing and discovering the different Orange universes for customer satisfaction. They can thus manipulate products on all available devices that are connected and self-service. Many screens and touch surfaces are arranged in the new agency full of useful or fun innovations.
An enriched support
The Smart Store • Seydina Limamou Lahi” is a concept geared towards exchange with the customer, as soon as he arrives at the agency. The sales team is one of the first players in Sonatel’s quality of service. The agency’s advisers have thus benefited from dedicated training to support each client according to their expectations through the different universes of the store.
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Disclaimer
SONATEL – National Telecommunications Company of Senegal SA published this content on June 16, 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on Jun 16, 2022 21:32:01 UTC.