The French company Teleperformance, which employs 42,000 people in Colombia, would employ the moderators of TikTok in appalling conditions there. She is in the sights of the Colombian government.
TikTok’s subcontractor for content moderation in Colombia is in turmoil. The French company Teleperformance, known for its activity as a call center manager, is the target of an investigation by the Colombian Ministry of Labor, which accuses it of having violated the union rights of its employees while offering them working conditions considered traumatic. The company, forced into a disaster buyback, unscrewed on the stock market.
Particularly difficult working conditions, which alert the Colombian authorities
The American Daily Time had revealed, last October, the particularly worrying situation in which the moderators of TikTok working in Colombia found themselves. The media then relayed several chilling testimonies from traumatized moderators having to watch appalling content such as sexual violence, child abuse and even murder.
The moderators, employed by Teleperformance, a subcontractor of TikTok, carry out their activity in simply appalling working conditions, particularly harsh on the physical and psychological levels, without strong social protection, which led the Colombian Minister of Work to open an investigation.
According Time, TikTok content moderators earned less than $10 a day. And besides pay and content, it was even reported that unionization attempts by some workers were stopped by intimidation and threats.
Teleperformance, shaken on the stock market, requested a brief suspension of its listing
” We have decided to open an investigation against Teleperformance. We have informed the company and invite all employees and labor organizations in the country to provide us with evidence of alleged violations of labor standards “wrote in a tweet the Colombian vice-minister in charge of Labor Relations.
Teleperformance is one of Colombia’s largest employers, with 42,000 workers. Locally hired moderators work six days a week, day and night, to be paid just $254 a month. US-based content moderators earn an average monthly salary of $2,900.
Teleperformance investors, panicked, led to a severe drop in the company’s share price, which was then forced to set up a share buyback plan for an amount of 150 million euros. For this, the company requested a brief suspension of the quotation of its title. At the end of the day on Thursday, Teleperformance indicated that it had requested the resumption of the listing of its shares on the Paris Stock Exchange.
The company today says it is confident ” on the results of the ministry’s control, the management team of the subsidiary in Colombia having always developed the company in compliance with the law “. She adds that she has not yet received, to date, ” official notification from the Colombian government “.
Sources: Time, Teleperformance
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