SalesForce conducted a study of 14,000 Internet users, spread across 14 countries, including France, regarding their use of AI in the workplace.
As part of its series of studies on generative AI, entitled “The promises and pitfalls of AI at work”the company mainly known for its customer relationship management applications draws an inventory of theuse of artificial intelligence in the professional context, and in business in particular. Chatbots and all the tools that we have been given to use for a year worry as much as they fascinate. And there is reason to be worried. ChatGPT’s own inventor claims that only 34 professions will never be replaced by AI.
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The survey tells us that “ 28% of workers currently use generative AI at work, and more than half of them without official approval from their employer.” This is a problem, because as Europol claims, ChatGPT has become the AI of choice for hackers. This technology indeed offers numerous opportunities to put technology at the service of cybercrime.
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It is true that new generation tools, automatic email writing using AI in Gmail, for example, are real productivity “boosters”. But the SalesForce study reveals that “many users of generative AI in the workplace exploit the technology without training, advice or approval from their employer”, or even dishonestly. The survey reveals that “64% of workers pass off generative AI work as their own”and 41% of them do not hesitate to “exaggerate their skills in generative AI to advance their career”.
According to SalesForce, employees aren’t the only ones to blame. If companies want to secure their infrastructures, it is up to them to ensure the training of their workers. Gold only 7 out of 10 respondents received clear and reliable instructions to ensure “technology is business-ready and used responsibly.”