[Mise à jour de l’article le 5 mars 2024 à 14h28] The BNP Paribas bank was hit by a huge IT outage on Tuesday. The incident prevented thousands of customers from withdrawing their money or paying using their bank cards.
Panic was total or almost complete for many BNP Paribas clients. The French bank was affected, this Tuesday, March 5, 2024, by a very major computer failure. It was very problematic in that it prevented customers from using their bank card online or at the point of sale, or even making withdrawals from the ATM. What happened ?
BNP Paribas, a general outage this Tuesday
“ Payment refused, cards do not exist on my account » ; “ payment by card or withdrawal impossible » ; “ my card payments are refused, at Picard in particular, and I am not the only one according to the cashier »: testimonies on networks and reporting sites have been pouring in by the hundreds since this morning.
Payments abroad for BNP bank card holders were also unavailable, according to two testimonies.
Throughout France, consumers were in complete disarray. For many, it was impossible this Tuesday to withdraw money from the ATM and pay with their bank card online or in a physical store. Authentication issues on the mobile app and website have also been reported.
A major computer outage
The BNP Paribas group, initially silent, simply invited its customers to contact the bank’s customer service on social networks, to provide answers on a case-by-case basis. During this time, some customers deplored customer service “ non-existent “.
This general breakdown poses many concerns, and its cause raises questions. A computer failure was given as the reason by an advisor we were able to contact. Customers believed it was a computer attack, with banks being particularly affected in recent weeks by cybercriminals.
But at 2:00 p.m. on Tuesday, BNP Paribas let us know that the incident was resolved. “ An internal technical incident affected some of our customers in the use of their bank card “, explains the bank, which “ apologizes to impacted customers “.
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