In addition to an exchange or a full refund, travelers who have had a canceled train can benefit from compensation, in vouchers, equivalent to twice the value of the canceled journey.
Notice to the 200,000 travelers who saw their train canceled this Christmas weekend due to the SNCF controllers’ strike: the company has just opened its online compensation request service this Thursday. As a reminder, all passengers who had a TGV Inoui, Intercités or Ouigo canceled between December 23 and 26 can benefit from a free exchange or a full refund. Added to this is compensation, in vouchers, equivalent to twice that of the canceled trip. Please note that this compensation can only be requested online, and not at the station, in the shop or by telephone.
In concrete terms, to benefit from this 200% compensation, SNCF directs TGV Inoui and Intercités passengers to the tout-oui.sncf.com website. There, the Internet user comes across a chatbot (or conversational robot), to which he must respond and clarify his situation. You have to click on “canceled train», the date of his canceled train (between 23/12/2022 and 26/12/2022), and confirm that his train has been canceled following the social movement of the controllers and that the initial ticket has been exchanged or canceled. Following this, the chatbot returns to the compensation form, with precise instructions for completing it, which depends on its situation.
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It is also possible, more simply, to fall directly on the dedicated form via the SNCF-Connect site, or by this link. In which case, the SNCF asks to connect with its identifier to be able to make the request. It is also possible to send a letter to the company’s customer relations department, but “the processing time will be extended“, notes the railway group.
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For those who have had a canceled Ouigo, the SNCF specifies that the travelers concerned will automatically receive the compensation by email, to the address used to reserve the ticket.
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