Cyberghost VPN: refund and termination

Accessible by subscription only, the VPN commits its users financially over a given period. How to get a refund or cancel your VPN plan in case of dissatisfaction?

Created in 2011 in Romania where the company has been based ever since, CyberGhost was bought by Kape Technololy in 2018. In ten years of existence, the VPN provider has continued to develop its service. It now has one of the largest infrastructures on the market, deploying more than 9,000 servers in 91 countries.

Ideal for strengthening your anonymity and preserving your online freedom, CyberGhost applies a very strict policy of non-logging of data guaranteed by Romanian legislation favorable to respect for private life. Its multifunctional equipment allows it to meet the most specific requirements of Internet users, whether it is streaming geo-restricted content, downloading torrent files in complete security or even bypassing state censorship.

Yes, but before committing, it is always preferable to check the quality of the services offered yourself. If you are not satisfied with the services provided by CyberGhost and prefer to opt for a free VPN, here is how to get a refund and cancel your subscription.

Request a refund from CyberGhost

Like most of its premium competitors, CyberGhost does not offer a free version or a demo version per se. On the other hand, the VPN provider applies a 45-day money-back policy on subscriptions of 6 months or more (14 days for monthly offers). A sufficiently long period of time which serves as a trial period, allowing Internet users to test the functionality and effectiveness of the VPN over time. In return, you will need to advance the subscription fees and request a refund from CyberGhost customer service before the end of the warranty period (no justification required).

To take advantage of the money-back guarantee, have your file reference (order number) ready and contact CyberGhost support by email at [email protected]or via the online form (specify French in the menu Language And Payment in category What does the request pertain to). Rare enough to be mentioned, support responds in French, whatever the means of contact.

To date, the Live Chat accessible 24/7 (Support button on the supplier’s official website) is only partially operational, the Live Chat button only being accessible to the Internet user during certain time slots.

We also specify that only subscriptions taken out with CyberGhost are eligible for the money-back guarantee. If purchasing from a reseller, you will need to contact the relevant customer support.

For subscriptions made on the Google Play Store, open the application > Menu > Payments and subscriptions > Subscriptions > CyberGhost > Cancel subscription > Confirm.

For subscriptions made on the App Store, open the settings of your iPhone/iPad > Apple ID > Subscriptions > CyberGhost > Cancel Subscription > Confirm.

If you use the money-back guarantee before the end of the 45-day period, you can continue to use your subscription for the remaining period.

Cancel your CyberGhost subscription

After the money-back guarantee period, your purchase will be considered final and you will no longer be able to request a refund without solid justification.

You should also know that CyberGhost subscriptions are tacitly renewed. Clearly, if you do not cancel manually, your commitment will be automatically renewed for a period equivalent to the offer initially subscribed.

To avoid any disappointment, log into your CyberGhost account on the provider’s website, access the online account management interface, select Subscriptions in the left panel and click Turn off auto-renewal. Your subscription will definitively end at the end of the commitment period.

As a precaution, if you paid for your purchase with PayPal, also consider deactivating automatic debits linked to CyberGhost on the payment platform.

The best alternatives to CyberGhost VPN

Considered one of the most used VPN solutions, CyberGhost shares the online security and anonymity market with two other equally important services: NordVPN and ExpressVPN.

NordVPN

Based in Panama, NordVPN is known for its zero-log privacy policy and speed of service. With a vast infrastructure consisting of more than 5,000 servers scattered across 60 countries, the provider was recently forced to completely review the security of its service after an intrusion on one of its rented equipment was revealed.

Today, NordVPN fully owns its servers, which it manages and maintains exclusively in-house. Hard drives have been replaced by RAM storage (immediate deletion of data each time the servers are restarted), and the company regularly audits its applications/equipment so as not to repeat past mistakes.

Just like CyberGhost, NordVPN has a 30-day money-back guarantee, applicable to all of its plans, including its monthly offer. It manages 6 simultaneous connections, displays excellent performance and has a slightly higher price list on its long subscriptions.

ExpressVPN

Founded in the British Virgin Islands and acquired by Kape Technology, also the owner of CyberGhost, in 2021, ExpressVPN is one of the few consumer VPN services that has never been compromised.

Very committed to the protection of freedom and anonymity online, the provider financially supports numerous non-profit organizations such as Fight for the Future or the Internet Defense League.

Considered one of the fastest VPNs, ExpressVPN owes its excellent performance to the deployment of 3,000 10 Gb/s RAM servers, 24 to 30 cores, distributed in 94 countries (160 locations).

Such quality of services necessarily implies financial costs reflected in the ExpressVPN price list. On short and long subscriptions, the service is 1 to 3 €/month more expensive than NordVPN and CyberGhost. It also has a 30-day money-back guarantee applicable to all offers. Please note, ExpressVPN subscriptions are billed in US dollars. Fluctuations in exchange rates may have a negative impact on the amount recovered.

Conclusion

Voted the best VPN service in our comparison, CyberGhost offers a fair balance between the services it offers and the prices it charges.

Equipped with a functional and pleasant interface, supported by one of the largest network infrastructures in the sector and managing 7 simultaneous connections, it stands out as the service with the best quality/price ratio at the moment.

In order to allow Internet users to confirm their choice, it applies a 45-day money-back guarantee (14 days for the monthly offer), i.e. 15 days more than what its competitors ExpressVPN and NordVPN offer.