Returning a product to Amazon will be even easier in the future. From October, Amazon customers will have the option of delivering their goods to DHL unpackaged. A box is then no longer necessary, instead a QR code shown on the mobile phone is sufficient.
DHL: Amazon return without box
DHL store operators have reportedly received new instructions on how to handle Amazon returns from October 1, 2022. Accordingly, customers who wish to return items to Amazon may give up a box. Instead, the goods are brought to DHL as they are and the staff put them in a paper bag. A label is then printed on.
The advantage for customers is that they no longer necessarily have to keep the Amazon package or have their own box available if they want to return items. According to the information, it is sufficient to have one next to the goods Amazon QR code on smartphone in the DHL shop (source: Paket da!).
The unpackaged goods are to be collected in DHL branches for up to seven calendar days before being returned to Amazon. In the end, all paper bags should shipped together in one large package will. It remains to be seen whether this will affect the time until the purchase price is refunded. As before, this could only be initiated once the items have arrived at Amazon.
Answers to the most important returns questions at Amazon:
Amazon returns without a package: additional work for DHL
For employees in DHL shops, the measure will probably lead to additional work, which may also result in customers in the form of slightly longer waiting times get to feel. It is still unclear whether branch operators will be paid better for accepting unpackaged returns. It is also not yet clear whether items must be accepted regardless of size and weight or whether additional outer packaging will be required in some cases.