The Directorate General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) has just sanctioned Google Ireland, accusing it of not having provided clear, fair and transparent information to consumers who use its digital platform.
On the search engine, the tax authorities noted a lack of information relating to the criteria for ranking the results. It also points to the lack of communication to the consumer of information relating to the pricing conditions of the offers offered on the search and comparison module for tourist accommodation offers.
On the Google Play Store, several shortcomings resulting in particular from the absence of information relating to the criteria for ranking results, the quality of the provider (professional or individual), payment methods and those for settling disputes have been observed. Finally, the DGCCRF criticizes Google for not informing the author of a review of the reasons that led to its publication being refused. These checks, carried out on the Google platform in 2021, led the authority to impose an administrative fine of a total amount of 2.015 million euros against the company.