German fiber optics down: Customers are annoyed by massive internet problems – that’s a known fact


Deutsche Glasfaser customers cannot currently use the Internet, the company is struggling with a nationwide disruption. The website was also brought down.

There are difficulties at Deutsche Fiberglass. (Source: Valentyn_Volkov/

Since the afternoon hours of March 27, 2024, Deutsche Glasfaser has been struggling with a massive disruption. Customers report in our fault reporter that they are having problems with the internet. In addition, the telecommunications company’s website is not accessible and the app does not work correctly.

Users are also complaining about the outage on The company’s hotline also does not provide any information about the internet outage and refers to the app, which – as already mentioned – is currently not usable.

With luck, this will be a short-term problem, but the extent of the problem could indicate larger problems. The last time Deutsche Glasfaser had to deal with a similar disruption was in January 2024, when it took almost three hours for the internet to work again.

You can follow the current status of the internet outage on our disruption map.

Current disruption map from Deutsche Glasfaser

This outage map was last updated on April 3, 2024 at 1:37 p.m. You can find a more current version in our fault reporter for German fiber optics. We will also try to help you – as far as possible – to resolve the problem.

German fiber optic fault map

Cities and regions affected

  • Dusseldorf
  • Frankfurt am Main
  • Hamburg
  • Nuremberg

Most common disorders

  • Other problems (3.92%)
  • Television (7.84%)
  • Internet (86.27%)
  • Login (0%)
  • Mobile (1.96%)
  • app (0%)
  • Website (0%)
  • Problems on Android (0%)
  • Problems on iOS (0%)

Report fault

Fault detector from

We continuously measure the availability of the servers and services of Deutsche Glasfaser and show you any problems or disruptions. Here you can find the current fault status for Deutsche Glasfaser, support addresses and reports from the manufacturer about this problem. There you can also see whether the disruption is a local or national problem.

You can always see current disruptions and problems in our fault reporter. There we list the most important internet providers, network providers, online games and streaming services for you. You can also use our speed test to check whether there is a problem with your own line.

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