You have ordered from Hello Fresh but are not satisfied and would now like to contact customer service? We have the telephone number and other contact options for you.
Hello Fresh is a company founded in 2011, known for its concept of cooking boxes quickly became popular. The goal: to save time and stress when cooking. To do this, the customer selects dishes that he would like to eat during the week, and he receives a meal that has been compiled to the exact gram Grocery delivery including recipes home. Hello Fresh attaches great importance to the freshness and fair production of the food. Should you nevertheless have reason to complain or have another concern, we will show you here what options you have to contact Hello Fresh directly.
Curious about how you can improve your cooking experience even further? Then watch the video for the Thermomix here:
Reach Hello Fresh by phone and email
At Hello Fresh, you have a variety of ways to reach customer service. If you would like a direct conversation with an employee, the hotline a good solution. The phone number is:
You want to reach Hello Fresh in writing and easily? Then just write one e-mail to the following address:
Hello Fresh: More ways to get in touch
The Hello Fresh website is well structured. In the footer of the page, i.e. at the very bottom, under “Help” there is a link to the help area: Just click on “Help Center”. From there you can get to the FAQyours can view deliveries and one via “Find an Answer”. chat start with a virtual assistant or a real employee.
FAQ
The FAQ page will give you a wide range of the most common questions and problems presents. Articles try to give you answers. Also, there is one search barto search for specific keywords. You can choose from these categories:
- About Hello Fresh
- Your Hello Fresh account
- ingredients
- menu planning
- deliveries
- sustainability
- payments
- friends recruit friends
- covid
At the bottom right there is a button that, after a click, chat window opens. Or you can get there by navigating to Find an Answer on the home page.
Resolve problems via chat
If you want to communicate with Hello Fresh, chatting is also an option. There you can choose between “Help refugees”, “Report an ingredient error” and “How do I contact customer service”.
- Chooses “How do I reach customer service”.
- Type your question into the chat window below.
- Once you have done this, an automatically generated response from the chatbot will appear. Either that helps you or it doesn’t.
- Click on “No, I want to see more”, alternatively there is also a link.
- Now you will be forwarded to the so-called contact form, which, however, only offers another link to contact options: You can “chat now” (separate chat with an employee), “phone” or “Report Incorrect Ingredient” (redirects to your user account).
If you are generally dissatisfied with Hello Fresh, we will also explain how you can cancel your subscription to Hello Fresh. Incidentally, Hello Fresh is not the only one that delivers groceries to your home, there are also other providers, such as Amazon Fresh, Gorillas or the supermarket chain Rewe.
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