DECRYPTION – While customers are coming back faster than expected, the attractiveness of the sector is at a standstill. In addition to harming the quality of service, the lack of arms forces professionals to limit activity.
For lack of staff, the starred restaurant Roza, in Nantes, closed the week of May 16, before continuing on vacation. Its owner, chef Jean-François Pantaleon, had to resort to it, unable to provide sufficient quality of service with so few hands. “I can’t believe it’s come to this, he laments. Two out of three people are missing in the dining room, and one in the kitchen. I have to preserve my team, the quality of my cooking and the service. I keep posting ads. I receive almost no applications.
Read alsoHow restaurateurs seek to bring back their employees
The “great resignation” of employees in the hotel and restaurant industry continues to wreak havoc. In all the departments, there is a lack of staff in the dining room, in the kitchen, to do the rooms, the cleaning, to welcome the customers… Admittedly, for years, tourism professionals have been struggling to recruit. But never had they suffered from such a shortage of labour. The pandemic has been there, undermining the attractiveness of professions…
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