Klarna is a service provider with which web shops can also offer payment by invoice. When making a purchase in a web shop by invoice, you will often receive a message that the payment will be processed via Klarna. But even without this notice, you may receive the statement via Klarna. There are a few things to keep in mind so that you do not have to pay unnecessary reminder fees.
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Klarna may not have the best reputation, but it is still used by many web shops when purchasing by invoice
© Gary L Hider/Shutterstock.com
The advantage for customers when shopping via Klarna is that they only have to enter very little data in the web shop and can conveniently pay by invoice. Customers can pay with Klarna either by immediate transfer, by direct debit or by invoice. All purchases can be managed centrally with an app.
This is how the purchase via Klarna works
If you buy by invoice, you should make sure that you receive the invoice or the installment payment agreement from Klarna in a timely manner. If this is not the case, you should take care of it yourself as soon as possible. Because Klarna no longer checks whether you have received the necessary documents, but may send reminders if you pay too late. Contact can be made via the Klarna website or from the app.
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Manage and view the purchases you have made through Klarna.
It is strongly recommended to pay within the specified time frame when using Klarna. Otherwise you will quickly receive a reminder including reminder fees. The web shop cannot help you with this, because it has passed on the processing of the complete payment to Klarna.
When purchasing by invoice, it is best to always use the same e-mail address if the purchase is made via Klarna. Then you can process all payments via one account and manage it via the app.
Payment by invoice: Wait for the goods to be delivered
If you buy by invoice, you will usually receive the invoice with a payment deadline within a few minutes. Of course, you should only pay for the goods once they have actually arrived. If the goods arrive after the payment deadline, contact Klarna and point this out. If you can prove this, Klarna will give you a free deferment.
However, you should keep all e-mails and letters from the webshop and suppliers so that you can also send these documents to Klarna. You should work closely with Klarna until payment is made. The Internet is full of negative comments where buyers have waited too long and then have to pay reminder fees and even collection costs.
You should avoid this if possible, and you can only achieve this with communication and punctual payment of the total amount or installments.
It is important at this point that you receive the tracking number of the package from the webshop. This allows you to prove to Klarna at any time if a package is delayed and you have an overview of when your package will arrive.
Contact with Klarna: Use chat, phone and app
Klarna offers several ways to get in touch. The easiest way is to download the Klarna app and register. This gives you all the processes in all shops in one common app.
Klarna’s telephone number is 0221/669 501 10. You can reach Klarna by phone from Monday to Friday between 8:00 a.m. and 6:00 p.m. and on Saturday and Sunday between 8:00 a.m. and 5:00 p.m. Klarna cannot be reached by phone on public holidays, it is better to use the chat here. To use this, you must register for an account. This is useful if you frequently purchase by invoice via Klarna. Many shops now use Klarna, even if the ratings are not the best.
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In the Klarna app you always have an overview of all payments and purchases that you have processed via Klarna.
Other benefits of using the Klarna app
In addition to the option of contacting Klarna via the app and keeping track of all purchases within an app, shops that work with Klarna can also be found in the app. There are also options for adjusting the payment deadlines. These can be extended in the app for 10, 30 or 60 days for a fee.
The payment plan for installment purchases can also be configured in the app and adjusted at any time. In the app you can also link bank accounts that you want to use to pay bills with Klarna. In this case, you can also easily complete the payment process in the app. In addition, the returns are managed in a separate area of the app. In the app you can also see whether payments are still outstanding and receive a summary of all purchases that you have processed via Klarna.
Tip: If you have the choice between Klarna and PayPal, it is better to use PayPal
Klarna has a very bad reputation with customers and is very tough on payment delays. Customer service has an even worse reputation and not all employees can or want to help in the way that is requested. Multiple contacts are often necessary. This can quickly become a problem for web shops, because Klarna’s bad reputation also reflects on the web shop.
Paypal also offers payment by invoice. If you can choose which service you want to use, it is better to rely on PayPal. Aside from the fact that the service is much more widely used, you are also protected from scams whenever you make a purchase.
Use the Klarna Card
If you shop at Klarna more often, you can apply for the Klarna Card. This is a Visa credit card from Klarna that enables cashless shopping and payment in web shops and with Google Pay. There are no fees, but interest if you pay in installments.
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With the Klarna Card, customers can make cashless payments more easily via Klarna.
When purchasing using the card, it is also possible to specify within the app whether the purchase should be made directly or in installments. In addition, you always have an overview of all purchases in the app. The installments will be debited from your account by direct debit. So you should always make sure you have enough cover. Withdrawing cash is not possible with the card.
Problems with Klarna – you can do that