Disney+ is like all streaming services. Sometimes it does not work and you see an error code that is not necessarily explicit. We give you their meanings, and above all we tell you how to solve them.
The Disney+ streaming service is very extensive. Want a epic space saga ? Here are all the films Star Wars and associated series: The Mandalorian, Obi-Wan Kenobi, Ahsoka… You’re pretty hip Super hero ? Hop, the Marvel movies are yours. Let us obviously not forget the Disney feature films themselves, which will delight young and old alike. But sometimes there is a hiccup. Or rather a encrypted error message which leaves you perplexed, and above all prevents you from enjoying your evening.
Don’t panic, we’ve gathered the Disney+ error codes to explain them to you and of course, tell you how to solve them. Each code has its own number, do not hesitate to use the shortcut Ctrl+F (Or Command + F on Mac) to search and land directly on the one that interests you. Several solutions are proposed when possible, remember to try them all.
Error code 83
This is probably the most common error code. You try to play a video and the following message appears: “An error has occurred. Try Again. If the problem persists, visit the Disney+ Help Center (error code 83)“. In general, this means that there is a compatibility issue between Disney+ and the device used, or a connection problem. To remedy :
- Use theDisney+ app where the disneyplus.com website from a compatible device.
- Check your Internet connection. There may have been a mini outage, especially if you’re on Wi-Fi.
- Relaunch the Disney+ app or refresh the disneyplus.com website. Wait a few minutes and try the video again.
- Turn off and on again (Or reboot) the device you are using for Disney+, then restart the service.
Error code 41
Error code 41 displays the message: “Unable to play selected video. Try Again. If the problem persists, contact Disney+ Support (Error Code 41)“. It can occur when a lot of people are trying to access a video at the same time. The best thing to do is to relaunch the Disney+ application or the disneyplus.com website. then try again after a few minutes.
Error code 39
The error message is “Unable to play selected video. Try Again. If the problem persists, contact Disney+ Support (error code 39)“. It can be caused by several things:
- You are trying to access Disney+ with an unsupported device or configuration.
- Your HDMI (HDCP) connection is too old or not supported.
- Too many people are trying to access the same video as you at the same time.
- Your Internet connection is unstable.
Here is what you can try to resolve the error code:
- Launch theDisney+ app where the disneyplus.com website from a compatible device.
- Check that the Disney+ application or your Internet browser are up to date.
- Disconnect and reconnect the HDMI cableon both sides.
- Try another HDMI port on television.
- Use another HDMI cable.
- Check that you are connected to the Internet.
- Relaunch the application or refresh the site before trying again after 2 or 3 minutes.
Error codes 91 and 92
Two for the price of one. The error message is the same, only the number changes: “Due to a high number of requests, traffic from your IP address has been temporarily limited. Please try again later (Error code 91)“, or 92 therefore. This means that there is suspicious activity (real or suspected) from your IP address. For example :
- If connecting to the service has failed multiple times.
- If you’ve tried several times without success to update your payment method for Disney+.
- If your Internet connection is slow or unstable.
Try to resolve the error code as follows:
- As usual, restart your device then rlaunch the application or refresh the site can help.
- Check your Internet connection.
- Check your payment method on the Disney+ account. In case of problem, contact your bank or associated establishment.
Error code 142
When launching Disney+, you see: “We are having difficulty connecting you to the service. Please check that you are still connected to the Internet and try again (Error code 142)“. In this case, the cause is most likely a poor internet connection. Check that you are well connected, with sufficient bandwidth. If so, close and relaunch Disney+.
Error code 1026
This code can only be displayed when you want to open Disney+ on a Smart TV: “We are experiencing a problem. Close the app and try again. Error code: 1026 – AUTH_SERVICE_INT_FAILURE“. Two causes are possible:
- An Internet connection that is too slow or unstable.
- Using Disney+ on an incompatible device or via an unsupported method.
You can try :
- Of check your web connection.
- Fromturn your connected TV off and on before relaunching the Disney+ application.
Error code 73
This one is pretty specific. He indicates : “Disney+ is only available in certain geographic areas. You may not have access to Disney+ depending on your location. If you think this is an error, visit the Disney+ Help Center (Error Code 73)“. If you see this error code, it is because you are trying to access Disney+ from a country where the service is not available.
Are you sure you can watch Disney+ where you are? The problem surely comes from using a VPN when it is not necessary. In this case :
- Disable VPN.
- Restart the device.
- Relaunch Disney+ from the app or website.
Error code 14
This error code occurs when you log in to your Disney+ account: “Incorrect username or password. Try Again. If the problem persists, please click “Forgotten Password” to reset it (Error Code 14)“. This simply means that you entered the wrong username, password or both. Enter them again, being careful to type them correctly.
In case you have forgotten the username or password, find it confirmation email received just after registering for Disney+. It contains your login information. You can also follow the procedure to reset your Disney+ password clicking on Forgot your password.
Error code 42
This last error message is very similar to 142 since it displays: “We are having difficulty connecting you to the service. Please check that you are still connected to the Internet and try again (Error code 42)“. Here too, it is the Internet connection that is to blame. As long as you’re using a compatible device and the Disney+ app or website, you can:
- Turn off and restart your box/modem.
- Relaunch Disney+ once the connection returns.
So ! You know everything about Disney+ error codes. If unfortunately none of the solutions given here work, the best thing is to contact customer service (once on the page, click on Speak with an Advisor Or Call Disney+).