In recent weeks, complaints have multiplied on HP support forums. And it’s obviously not about to stop with the arrival of this new bug hitting certain OfficeJet printers…
While Windows recently encountered problems with printers, it is now the turn of HP printers to make a few quirks.
HP printers: when compatible cartridges… are no longer compatible
This is not the first time that we have had to talk to you about HP printers in recent days. Remember, just last week we were talking about a policy change preventing manufacturer printers from working with third-party ink cartridges. While it is obviously possible for some consumers to disable the option from their printer settings, not everyone seems able to do the same.
Anyway, the printers of the American manufacturer have not yet finished talking about them. Indeed, since the publication of a software update deployed last week, many users are encountering serious problems with their device…
Unresolved blue screen issues with HP OfficeJet printers
If you own an HP OfficeJet printer and have not yet installed the latest update, then we strongly encourage you not to download it. This update seems to cause serious concern for a number of consumers. A blue screen and error code 83C0000B have suddenly appeared on printers in the OfficeJet range, and it seems completely impossible to solve the problem yourself. Yes, to reset the printer to factory settings, you must access the touch screen…
Since the emergence of this bug, HP has fortunately confirmed that it was working on a fix. Based on the various user feedback, it seems that the various models of the OfficeJet 902x family (and more specifically the Pro 9020e variants) are affected by the problems caused with the latest update. If, by any chance, you are one of the lucky ones for whom the update did not install automatically, then we invite you without further delay to disconnect your printer from the Internet. This may save you from having unpleasant surprises when lighting up…
Source : Engadget
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