Nintendo Japan employees may refuse to support your game console if you are rude or pushy. This measure taken to protect employees is applauded from all over the Land of the Rising Sun.
Nintendo is a company respectful of the environment, but also of human beings. In Japan, she made a decision that many service technicians around the world would like to see adopted in their country. Company employees will have the right to refuse to repair the console rude customers. The information is very official, since the company announced it through its Twitter account and updated its terms of use.
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It seems to make sense: you have to be polite with the small staff, especially if you really need their services. Nintendo’s after-sales service employees in the Land of the Rising Sun had to endure numerous harassments before the company’s big shots decided to change their policy regarding product returns, replacements and other repairs. Technicians who are victims of physical or verbal abuse or that customers have unnecessarily monopolized may refuse to offer their services. Remember that the Nintendo Switch sells more or less 300,000 copies per month in Japan, and has exceeded the milestone of 110 million units sold worldwide.
In Japan, Nintendo service technicians are victims of harassment from disgruntled customers
The Kyoto firm believes that its customers will accept this decision. Its representatives told Kyodo News: “We made this decision after concluding that our customers would understand it thanks to our reputation for responding in good faith to their requests”. This ad is very well received on social networks, as well as by the Ministry of Health (which also includes the Ministry of Labour). In a country with an image as polished as Japan, and in which online insults are punishable by one year in prison, we never imagined that Nintendo employees could be victims of harassment, and that we had to moreover, enact a rule to avoid this type of situation.
However, the problem is very real. Hiromi Ikeuchi, professor of social psychology at Kansai University, puts this phenomenon into perspective. She says: “In recent years, social media posts have made visible the harassment that employees are increasingly experiencing across all industries. Customer attitudes are also changing “. Like Mrs Ikeuchi, many experts believe that Nintendo’s decision may bring about societal change and that it could also have a positive effect on other companies.
Source: Eurogamer