The concept of not having to make an appointment in advance has proven successful. “This flexibility is even more important today than it was 35 years ago,” says Lanzl. How often does he go to the hairdresser himself? “About every six weeks,” says the entrepreneur, who visits his own salons: “I go in when there are a lot of customers there. I like to sit and wait. I use the time to chat.” When it comes to the ambience, more screws are being turned – more of a living room feeling is moving into the salons.
Klipp founder reveals – “I like to sit down and wait”
