Users are confused by certain options of the new application of the railway group, which aims to streamline the purchase of tickets.
Exit OUI.sncf and the SNCF assistant. Since January 25, a single application, SNCF Connect, has been used to book all train tickets. Whether you take the TGV or a regional train. The objective of this change which required sixteen months of preparation? Streamline the purchase of tickets. “Users expect simple things from us, we want to precede their request as much as possible to reduce complexity”explained in December Anne Pruvot, Managing Director of SNCF Connect & Tech.
Read also“Yes” it’s over, here is “Connect”: what is the new SNCF app worth?
However, since the launch of SNCF Connect, the opposite is happening according to customers on social networks. “We had an extremely practical application. Now we have something where we don’t understand anything, where everything is more complicated to find.laments Jessica on Google Store. “What is this @SNCF Connect site? Are there really people who have tried it? Do you find that intuitive?, gets carried away Ganette on Twitter. Bruno Gazeau, President of the National Federation of User Associations…
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