Would you like to reach the Mobilcom-Debitel hotline so that you can raise your questions and problems directly? Our GIGA article explains how easy it is to do this.
Mobilcom-Debitel is a network-independent mobile operator Germany under the organization of the telecommunications company Freenet. GIGA shows you how you can easily clarify your concerns. If you want to terminate a contract with Mobilcom-Debitel, we also have a template for you.
What you should pay attention to when concluding a new mobile phone tariff, we will tell you with this guide:
How do I reach the Mobilcom Debitel hotline?
The website is very clearly laid out and already offers an overview of the contact options in the header: a telephone receiver is shown at the top right alongside a number of other symbols. If you move the mouse over it, a small window pops up that briefly shows the options. It appears large hotline and below it a button to the help and contact area FAQ.
site
Now you get to an overview of the most frequently asked questions. There is also a search bar at the top where you can enter a keyword and search more specifically. In the third place you will find the question: “How can I reach customer service online?” Mobilcom-Debitel proposes three ways:
- About the contact form, which you can find via the green “Contact us” button below. But before that it is necessary to register on the site and create an account.
- About the My md app. If you are a registered user and have downloaded the mobile app, it is easy to contact the service team: use the option of conveniently writing a direct message via WhatsApp.
- About yours online customer account. There you can, just like in the app, view your contract, consumption and your personal customer data, check bills, change your tariff and get the option of arranging a telephone callback from customer service.
hotline
The hotline is useful if you have a personal concern that could not be clarified in the FAQ area or if you do not want to register online. This way you can talk directly to the employees and find a solution. The service times are Monday to Friday from 8 a.m. to 8 p.m and on Saturday from 9 a.m. to 6 p.m with the phone number:
Do you use your cell phone a lot on the go and need a large volume of data? Should the restriction be removed altogether?
Don’t want to miss any more news about technology, games and pop culture? No current tests and guides? Then follow us on Facebook (GIGA Tech, GIGA Games) or Twitter (GIGA Tech, GIGA Games).