The neobank would have closed hundreds of accounts, without allowing the customers concerned to recover their money.
Neobanks have experienced strong growth in recent years. It must be said that they have a lot of arguments to convince potential customers, whether in the form of account opening bonuses, elimination of account-keeping fees, or even by making withdrawals and transactions free of charge. eurozone.
Closed accounts without access to the balance
N26 is one of the most popular in France, with more than 2.5 customers in France. Unfortunately, she recently made headlines by disappointing some customers, who saw their accounts closed, apparently without the possibility of recovering their funds. Our colleagues from RMC thus recount the testimonies of many customers who have thus seen their accounts closed and who are still waiting to recover their money.
Although a bank has every right to close a customer’s account, it is required to inform this in advance, but above all must allow the customer to recover his funds. According to RMC, N26 customer service is instructed to reassure customers, but to do nothing internally to ease the situation.
A “human oblivion”
For its part, N26 claims that the accounts are closed for non-compliance with banking regulations. On the other hand, it recognizes its fault in allowing the customers concerned to recover their balance, ensuring that it is an “oversight.” “
This position seems vague, especially since it is strange that the bank did not have a process in place to notify it that a customer had not recovered their account balance. The DGCCRF confirmed for its part to have received several reports against the neobank and that an investigation is underway.
Managing the budget is an important task, but not an exciting one. Indispensable for many people, such as students, it is often forgotten when many people could avoid eating pasta on the 20th …
Read more
To follow us, we invite you to download our Android and iOS application. You will be able to read our articles, files, and watch our latest YouTube videos.