24-hour care has been an important pillar of the Austrian care system for many years. As a pioneer in online care brokerage, the care exchange is revolutionizing the market with an innovative approach. Specializing in 24-hour support, the Styrian company faces the growing challenges of the industry and offers groundbreaking, tailor-made solutions.
For relatives of sick people, the organization seems particularly challenging at the beginning. Questions about the right places, costs and worries about possible errors or unqualified staff dominate the everyday lives of those in need of care and their relatives, especially in the first few months. In order to make this process more transparent and user-friendly, the care exchange has created an online portal that brings order to the chaos of the care and support processes. “Personal, transparent, fair” Through individual advice and precise assessment of needs, the care exchange develops care concepts that are perfect tailored to the needs of those in need and their families. Under the guiding principle of “personal, transparent, fair”, the company simplifies the process of finding a carer throughout Austria and offers a comprehensive service that supports and accompanies customers in challenging times.Online concept from a single sourceThe concept promises a holistic, Austria-wide service as well as a strong partner – right from the start. First, interested parties fill out the detailed online support questionnaire. After carefully examining the request, customers receive a tailor-made offer and are contacted personally – a first step on the way to a new chapter of well-being. After the offer has been approved, the concrete organization begins. The care exchange team takes great care in selecting the ideal carer, without any placement fees.Partner agenciesThe carers are acquired through partner agencies and through our own recruitment measures in Romania. In addition to Vienna and Styria, the care exchange also has its own location on site in order to check the qualifications of the respective carers through personal contact. In addition, every carer is covered by business liability insurance to ensure maximum security and maximum trust.Customers receive the profile of their potential carer in advance shortly before the start date.All necessary documents such as employment contract, funding application, registration and deregistration forms will be sent on the day of arrival by email and sent by post within two days. The first day of on-site care is accompanied by a visit from an Austrian qualified nurse. The carers are then in constant contact and exchange with the specialists. Another advantage of the care exchange is the convenient cost calculator, with which customers can calculate the price of the “worry-free package” online in advance and calculate accordingly. They are the only company in the industry to offer this Care exchange also offers the flexibility of a contract that can be terminated on a daily basis. Individual care concepts The individual solutions from the care exchange are designed to best meet the diverse needs and wishes of its customers. This means that the company looks after each of its clients individually in order to have the greatest possible impact. Basic services such as selecting the right carer, help with bureaucratic matters and support with daily needs are firmly integrated into the service offering. Understanding the personal preferences and habits of customers is the top priority in order to develop a tailor-made care concept that is tailored to their needs. The care exchange’s flexibility and commitment to personal and comprehensive care make the company a reliable partner in all aspects of care and support.
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