When we talk about quality of service in optical fiber, Essonne is regularly singled out. The networks of the Ile-de-France department are part of the approximately 2% of lines operated in the territory presenting a number of incidents significantly higher than the national average with breakdown rates ten to fifty times higher.
Local suppliers generally operate on so-called atypical infrastructures whose exceptional number of breakdowns is often due to poor initial design. The operators who took over these degraded networks have committed to improvement plans with Arcep, the supervisory authority for the telecoms sector.
On the ground, however, we observe a governance problem. When an incident is reported, the players pass the buck between the infrastructure operator – in this case Altitude Infra – which deploys the optical network in the public domain and the commercial operators – Orange, SFR, Bouygues Telecom and Free – which ensure the connection of subscribers.
Around twenty municipalities concerned
Under the aegis of the French Telecoms Federation (FFTélécoms), these five operators have decided to bury the hatchet and implement exceptional measures to significantly reduce the failure rates of three fiber optic networks in Essonne. Namely Seine Essonne THD (Corbeil-Essonnes, Etiolles, Le Coudray-Montceaux and Soisy-sur-Seine) and Europ’Essonne (Ballainvilliers, Champlan, Chilly-Mazarin, Epinay-sur-Orge, La Ville-du-Bois, Longjumeau ).
Altitude Infra Coeur de Fiber (Sequantic Telecom), the largest network, covers nine municipalities in the department: Brétigny-sur-Orge, Fleury-Mérogis, Leuville-sur-Orge, Le Plessis-Pâté, Longpont-sur- Barley, Sainte-Geneviève-des-Bois, Saint-Michel-sur-Orge, Villemoisson-sur-Orge, Villiers-sur-Orge.
Prioritize actions with the highest impact
Implemented since March 5, with a gradual ramp-up, the “one-shot” operations aim to ensure coordinated action on the ground by the different teams in order to quickly remedy difficulties. The infrastructure operator and the four commercial operators agree on the interventions to be undertaken, prioritizing actions with the highest impact.
Concretely, Altitude Infra intervenes on all the boxes concerned, with the support of technicians from commercial operators responsible for verifying that the intervention has produced the expected results. “Simultaneously, an update of the repositories of all operators is carried out to guarantee the sustainability of the repairs carried out”specifies the joint press release
“Continuous monitoring will be carried out in the area in order to confirm the effectiveness of the operation and to make possible adjustments if necessary “. The objective is ambitious since it involves halving the rate of breakdowns on the three networks concerned by September.
This unique initiative resonates with several discussions and actions undertaken in recent months to improve the quality of service of fiber optic networks. Senator Patrick Chaize has made a bill which should put an end to the dilution of responsibilities between infrastructure operators and commercial operators.
Furthermore, we are seeing a proliferation of benchmarks and labels dedicated to quality of service, whether they come from the FFTélécoms, Axione, an infrastructure operator or associations like Avicca, which brings together committed communities. in digital.
AI-generated visual, Microsoft Designer