Businesses understand the benefits of having access to a complete view of all their information, securely, anytime, anywhere, and on any device. This facilitates interactions both internally and with clients – as in the healthcare industry, where interactions between professionals and patients are so important.
In addition, companies across industries are relying on their content service platforms (CSPs) to improve their agility, which also makes it easier to adapt to business needs and customer demands, and therefore to innovate. and continuously improve.
Learning the lessons of 2021 and the new landscape this year has shaped
The change takes more and more speed and especially height. In 2020, each of us has had to adapt to continue our activities and our lives. Key processes had to be redesigned and learned to interact in a much more virtual environment. But the evolution does not stop there, it continues to advance.
Now, companies know how to help teams perform better, now and in the future. They have the necessary tools to boost both working methods and maintaining the link between employees.
While many organizations are just starting to think about optimizing the employee experience, the benefits for those who already are are striking: attracting and retaining quality professionals (which has always been the hallmark of large companies! ), is becoming more and more important and will continue to do so in the years to come.
Teleconsultation systems, for example, have played a crucial role in the continuity of health care; the public sector has experienced a similar development. These two sectors were forced to adapt not only to the need to provide services to a patient or a citizen, but also to do so by relying on a remote workforce, which required new digital processes.
The move to the cloud as part of digital transformation efforts is changing this lens allowing IT to focus more on strategic organizational initiatives and less on maintaining infrastructure and applications. This should lead to significant innovation in these industries in the years to come!
What does the future hold for solutions in 2022?
Forward-thinking organizations are increasingly focusing their efforts on enabling their employees – and the people they serve – to continue in this increasingly digital world in which we live. Companies are looking for solutions that can be deployed quickly in order to achieve efficiency, security but also to automate more and guarantee the fastest possible autonomy.
Those who have already come a long way on this path are now looking to go even further by finding ways to automate processes in a more comprehensive and smarter way to further evolve their solutions. For example, robotic process automation (RPA) can bridge the gaps that remain between applications and people.
With RPA, software robots take over repetitive tasks, allowing employees to focus on higher value-added missions, and thus improve the customer / citizen / patient experience.
Digital Asset Management (DAM) is a game-changer for businesses that manage large volumes of media files such as pictures, videos, and files.
Managing digital assets enables businesses to better link them to related data and products throughout the digital supply chain.
Low-code, on the other hand, is a theme that continues to attract companies that want to enjoy easy deployment and configuration while enjoying the benefits of content and process management features.
By leveraging low-code application development capabilities, teams can go further and faster by leveraging visual design elements like point-and-click and drag. -and-drop to quickly create targeted business applications.
The cloud is also an important notion. More and more companies will migrate their content services platform to the cloud. For the sake of security, accessibility, performance, interoperability and ease of use, the future of most business applications will be “head in the cloud”.
One of the benefits that companies enjoy with cloud-based solutions is that they no longer have to maintain hardware and software, but rather transfer that responsibility to their vendor. They can also take advantage of new features and updates much faster than if their systems were deployed on-premises.
Many concepts are at the heart of the concerns of companies for the year 2022. The health crisis and successive lockdowns have put digital transformation on the front of the stage, asking companies to innovate in order to continue their activities. There is no doubt that the subjects which suffered bottlenecks during the onset of the crisis will be brought up again and upgraded. The cloud, low-code, DAM or even EDM still have a bright future ahead of them and will be the subject of many discussions to come!