Tag: Ombudsman
The energy ombudsman is concerned about contract changes without the consumer’s explicit agreement
To change the terms of a contract mid-stream – for example to exercise a price increase – an energy supplier simply needs to inform its customers by post or email,…
The French already say they are energy efficient, according to a survey by the Energy Ombudsman
In total, 31% of those questioned say they are ready to change their behavior and 59% say they are already paying attention and not being able to do more. A…
Bank fraud via smartphone is increasing: Ombudsman advises vigilance
Anyone who loses their money to fraudsters through their own fault often cannot count on the goodwill of their bank. The most important precautionary measures are simple. Marco Franchetti, the…
The energy ombudsman accuses certain suppliers of “disrespectful practices”
In times of energy crisis, bills increase. The same applies to French disputes with their electricity or gas suppliers, according to the report of the national energy mediator for the…
At the Ombudsman – Linz couple fights for recovery status to Turkey
At midnight on February 1st, thanks to double vaccination, the previously green Corona passports of the Linz couple Anita and Werner Neubauer became red – because their Covid disease and…