(CercleFinance.com) – Teleperformance announced that it had obtained Platinum partner status from Kore.ai, a specialist in conversational AI solutions.
Teleperformance, through TP Infinity, will leverage version 11.0 of Kore.ai’s XO (Experience Optimization) platform to support businesses in transforming their customer experience through cutting-edge conversational AI solutions.
TP Infinity’s certified teams combine technological innovation and design of conversational solutions to offer advanced automation and optimized customer processes.
Kore.ai’s no-code platform will enable TP Infinity to create sophisticated virtual assistants using generative AI and large language models. TP Infinity has more than 3,000 consultants across 20 countries, dedicated to optimizing the customer experience.