After an experiment lasting several months, the Ministry of the Interior will gradually deploy its complaint filing service in videoconferencing to the whole country from today.
You will soon no longer necessarily need to go to a police station to file a complaint. A decree published in the Official Journal of February 25, 2024 will extend the possibility of filing a complaint via videoconference to the entire territory, after having tested it in Sarthe and Yvelines for several months.
A video meeting and a few rules
Concretely, this will allow certain victims to choose an appointment and file a complaint with a police station without necessarily having to travel. The authentication of the complainant will be done via the FranceConnect service and the exchange will then be done from a computer, tablet or telephone.equipped with an integrated camera or webcam to carry out video complaints“.
This is indeed a mechanism different from the online pre-complaint, which has now been available for several years. Here, the entire process will be done online, until receipt of the report which the victim can validate or not if she judges that the transcription translates “faithfully his statements and the facts reported“. It is also not about Pharos or “Police Rendez-vous” which only serves to point users to the right police services if necessary.
There are still some rules to follow when filing a complaint by video. As the Ministry of the Interior specifies, this must be done from a place where the victims “will not be exposed to the gaze of others“. Complaints admissible through this means will concern “tany attack against property and people» except “dOffenses of sexual assault or sexual harm» which must necessarily give rise to a hearing in the presence of the victim.
Available everywhere next fall
Theft, willful damage to property, discrimination or cyberharassment will be eligible for complaint via video, always with the possibility “to file a complaint with a police service or gendarmerie unit of your choice» if the victim does not wish to do so via the Internet. In certain cases, psychological and medical care may be offered.if the nature of the offense justifies it“.
For the moment, the Ministry of the Interior website has not been updated and it is not yet possible to reserve a complaint slot by video, but this should happen soon. The generalization will begradually» and will end, a priori, next fall.
Source : Official newspaper
1