A new Fnac Darty barometer which has just been released indicates that more and more French people are choosing to repair their devices rather than buying new ones.
Has the government succeeded in initiating a new dynamic? We have known that for several years, for the sake of ecology, he has wanted to see the French repair their devices rather than acquiring new objects, to the point of creating a repair bonus, then doubling it in 2023. And these Figures given to us today by a Fnac Darty barometer show that something is moving among our compatriots.
More and more repairs…
When your washing machine breaks down, what is your first instinct? Thinking about a purchase, or rather a repair? According to the sixth edition of the Fnac Darty After-Sales Barometer, more and more French people are leaning towards the second option.
“ For example, 87% of French people declared in 2018 that they had purchased a new washing machine due to a breakdown of their old product compared to 77% in 2023, a drop of 10 points. ”, it is thus explained. Over the same period, the contingent of consumers thinking of repairing their phone increased by 21%, and 36% for those whose computer broke down.
…when the French have the means
Good news for the environment therefore, which unfortunately is qualified by two major obstacles observed by the study: the cost of the repair and the intervention time. When these are not pitfalls for repair, the French tend to increasingly choose this possibility.
Finally, a final point highlighted by the study is the need to benefit from very long guarantees for these devices in order to bring this new reflex into play. Indeed, the group has observed in its Darty Max service, which offers the possibility of repairs in unlimited time, an average duration of five years and two months following the purchase before a customer comes to request a repair. Should we extend guarantees?
Source : Fnac Darty Barometer
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