You suffer a service cut or a technical malfunction and an error code is displayed on your Livebox without you understanding its meaning? Here is the list of potential problems you may encounter and how to fix them.
Internet, TV or telephone are no longer available and your Livebox displays an obscure code that you have never seen before? Do not panic, these codes are there to notify you of a malfunction and a way to remedy it. Here is the list of error codes displayed according to your Livebox model.
Livebox 4 error codes
Released in 2016, the Livebox 4 was a real revolution for the incumbent operator as well as the entire internet box market. It was the first Orange box to offer a modem and the TV decoder in a single offer, as well as native 4K support for the TV decoder and the power of the Internet box’s Wi-Fi network. It was also possible to subscribe to an online cloud managed directly by Orange, a development that all the other operators hastened to include in their offers.
Another major innovation, support for 2.4 GHz and 5 GHz frequencies for Wi-Fi with the IEEE 802.11ac standard which will last until Livebox 5. Livebox 4 was also very advanced in terms of speed since it made it possible to benefit from an upload speed of up to 1.9 Gb/s with the wireless network. Finally, it also offered the addition of a hard drive to act as a NAS, an innovation already offered by Free with its Freebox Revolution.
Note that the Livebox 4 was offered until 2020 in the box offers from Sosh, since replaced by the Livebox 5.
Here is the list of error codes that Livebox 4 displays from the front screen when a service malfunctions. The list is not exhaustivemost errors being explained by text.
- Error codes starting with int:
- int_03_1100 : Internet unavailable, contact 3900
- int_03_1110 : Internet unavailable, restart the Livebox
- int_03_1200 : Internet unavailable, contact 3900
- int_03_1210 : Internet unavailable restart the Livebox
- int_03_2000 : ID problem, contact 3900
- int_03_3000 : Orange network incident
- int_03_9000 : login problem, go to the administration console
- int_03_9990 : connection not established, contact 3900
- int_03_9995 : connection not established, restart the Livebox
- int_04_9995 : connection not established
- Error codes starting with stock:
- stock_03_0000 : hard disk not visible, contact 3900
- inventory_03_5000 : faulty disk, contact 3900
- stock_07_1000 : disk operation in progress
- Error codes starting with voip:
- voip_03_0000 : the internet telephony service is unavailable, contact 3900
- voip_03_0003 : the internet telephony service is unavailable, contact 3900
- voip_03_0004: the internet telephony service is unavailable, contact 3900
- voip_03_1000: the internet telephony service is unavailable, contact 3900
- voip_03_1111 : the internet telephony service is unavailable, contact 3900
- voip_07_2000: no phone detected, the Livebox does not detect any phone
- voip_07_4000: Internet phone not subscribed
- voip_08_1110: ring test no answer, internet phone service is available
- Error codes starting with wan:
- wan_03_1000 : network unavailable, test the line with the my Livebox mobile app
- wan_03_2001 : Fiber unavailable, contact 3900
- wan_03_2002 : Fiber unavailable, contact 3900
- wan_03_2003 : Fiber unavailable, contact 3900
- wan_03_2004 : Fiber unavailable, contact 3900
- wan_03_3001 : Fiber unavailable, contact 3900
- wan_03_3002 : Fiber unavailable, contact 3900
- wan_03_4001 : No Airbox detected
- wan_03_4002 : Airbox ready for activation, activate it with the my Livebox mobile app
- wan_03_4003 : Mobile network not available
- wan_03_4004 : Airbox model not recognized
- wan_03_5000 : Network unavailable, contact 3900
- Error codes starting with Wi-Fi:
- wifi_03_0000 : One of the Wi-Fi networks (2.4 GHz or 5 GHz) is not broadcast
- wifi_03_0002 : Presence of significant radio interference
- wifi_03_1000 : One of the Wi-Fi networks (2.4 GHz or 5 GHz) is not active
- wifi_07_0009 : Both Wi-Fi networks (2.4 GHz or 5 GHz) are inactive
- wifi_07_0020 : WPS disabled. Impossible to connect the decoder to Wi-Fi
- wifi_07_0030 : Wi-Fi not broadcast, connection restricted to certain equipment
- wifi_08_0010 : Too many active devices on 2.4 GHz Wi-Fi
- wifi_08_0011 : Too many active devices on 5GHz Wi-Fi
- wifi_08_0012 : Wi-Fi degraded by old equipment
- wifi_08_0100 : Wi-Fi degraded by a fault on an antenna
Livebox 5 error codes
The Livebox 5 is a timid and deliberately minimalist evolution compared to the previous generation. From a design point of view, we are entitled to a more sober and discreet box. The front screen has disappeared, and is replaced by light diodes. It is also the first internet box made entirely of recycled plastic with very low power consumption, an argument that Orange will put forward.
The adapter for the fiber connection is now integrated directly into the box, which saves space. On the performance side, few major changes apart from a shared speed, in addition to distributing between several devices up to 2 Gb/s of speed in reception and up to 600 Mb/s in sending (within the limit of 1 Gb/s per device).
The Livebox 5 also incorporates Intelligent Wifi technology. This technology automatically selects the best frequency band (2.4 or 5 GHz) and the best channel. This also reduces disturbances generated by neighbours’ Wi-Fi. The Livebox 5 is also compatible with the “Connected homeof Orange which makes its appearance.
As for the display of error codes, the Livebox 5 being devoid of a screen on the front, the codes are explained by color variations between the diodes.
◻️(flashing)?
The connections of your installation can be a source of malfunctions. Check the connection of the optical cable to the Livebox 5 and to the wall outlet.
◻️(flashing)?◻️(flashing)
The identifiers saved in the configuration interface of your Livebox 5 are incorrect. Use the My Livebox application to remedy this problem.
??◻️(flashing)
The fixed telephone service is not functional. You can launch a diagnostic from the configuration interface.
?(flashing)??
Livebox update in progress.
◻️x3(flashing)
General connection problem, the line may not be or no longer active. Please contact 3900.
Livebox 6 error codes
The Livebox 6 arrives in 2022 and finally presents real technical innovations ahead of the competition. In terms of design, it takes the form of a square block with rounded corners, designed to be placed vertically thanks to its support, in particular to optimize the distribution of Wi-Fi and ensure better coverage. The big hardware innovation concerns the addition of an e-Ink touch screen on the front panel allowing better navigation on the device by displaying some information, such as the QR code to facilitate connection or Wi-Fi management. fi.
On the technical side, the box is compatible with the Wi-Fi 6E standard with download speeds of up to 2 Gb / s wireless, three times more than what a Livebox 5 offers for example.
Once again, Orange has bet on a box that wants to be eco-responsible since it is designed with 100% recycled and recyclable plastics and fabrics. It also includes a standby function and a low-power display to reduce power consumption.
Unlike its predecessors, the Livebox 6 does not display any particular error codeit explains directly from its screen if a problem is in progress, in particular with the display of a QR Code allowing you to download the My livebox application and solve a potential problem.
How to make a complete diagnosis of your Livebox yourself?
In the majority of cases, a technical incident on Orange equipment can be resolved by calling Orange assistance on 3900 from a landline or 700 from a mobile. Via your number, the Orange advisers have access to your file and to the information of your box in real time and can therefore provide an accurate diagnosis of the problem as well as its resolution.
However, you can carry out this diagnosis directly from the My Livebox application which will show in real time the current problems as well as their resolution. All you have to do is download the application, enter your identifiers (generally displayed on your invoices or on the box box and have access to all the current information on the line.
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