According to a recent Reuters article, Tesla is accused of blaming its customers for necessary repairs, even though the problems were known to the manufacturer. Tesla denies everything.
You’re here is often in the spotlight, both for its innovations and Their problems. Recently, the company was at the center of controversy following a Reuters article that accused it of blaming responsibility for necessary repairs to its customerseven though she was aware of these problems.
But the manufacturer defends itself in a post on X (formerly Twitter). We can well imagine that he is trying to avoid bad publicity as in one of the most publicized cases concerning his misconduct. Florida judge found “reasonable evidence” suggesting Tesla, including Elon Musk, knew Autopilot faults. This led to a lawsuit over two fatal accidents in 2019, where the court allowed the plaintiffs to seek punitive damages against the company. Following this investigation, the electric car manufacturer rolled out a major update to improve the system on 2 million of its cars.
In a recent article, Reuters accused Tesla of misleading its customers making them believe that they were responsible for problems requiring repairs, when in reality these problems were common faults. The company comes from him answer on by asserting that the article contains information “incomplete and incorrect”, and rejects the idea that there are thousands of unhappy customers. Elon’s company also points out that its customer retention is among the best in the industrycontrary to what suggests the Reuters article.
Reuters published an article that leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information.
This latest piece vaguely and nonsensically suggests there are millions upon thousands of disgruntled Tesla customers. It’s…
— Tesla (@Tesla) December 27, 2023
Tesla also disputes specific details in the article, saying one incident cited was the result of a collision and not a defectas the vehicle owner claimed. The company criticizes the newspaper for mixing non-safety issues with various service actions, and insists on its transparency with safety regulators in the whole world.
While the manufacturer defends its transparency and integrity in the face of Reuters allegationsthis situation raises a question: are we witnessing a case of real and underestimated defects by Tesla, or a media exaggeration aimed at capitalizing on the popularity surrounding the company ? This episode highlights the importance of accuracy and accountability in journalism to a truth-seeking public.