VENTE-UNIQUE.COM: Vente-unique.com elected Customer Service of the Year 2024 in France, Spain and Germany – A triple reward for a group that puts customer satisfaction at the heart of its value proposition – 21/11 /2023 at 6:00 p.m.

Press release

November 21, 2023.

Vente-unique.com, number 1 in online furniture sales in France and Europe, is proud to announce having been voted Customer Service of the Year 2024 in France in the Furniture and decoration category

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for the second year in a row and with even better results than last year

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In addition, for its first participation outside its borders, Vente-unique.com was voted Customer Service of the Year 2024 in Germany and Spain. These awards recognize the efforts at European level of a group entirely focused on the experience offered to its customers.

The performance is all the more remarkable as Vente-unique.com won the prize in the three countries where it applied this year, thus becoming the 3

^th

company to achieve a hat-trick in the history of the Prize.

A prize guarantee of quality since 2007

Vente-unique.com emerged winner of the election for Customer Service of the Year in France for the year 2024. This distinction promotes five essential values ​​for customer service: availability, technical and relational quality, quality of human response, ergonomics and accessibility.

With an overall result of 17.38/20,

Vente-unique.com further improves the quality of its customer service compared to the performance measured last year

(17.19/20, +1.10 points). The company thus demonstrates the professionalism of its telephone advisors as well as its ability to respond to all requests with ever greater precision and speed. In particular, the response rates to written requests reach a very satisfactory level, both via emails and forms (98%, +3% in one year) and via social networks (100%, +10% in one year). while competitors in its category experienced a drop of 1.3%).

Recognition that strengthens growth levers

After achieving the best 4

^th

quarter in its history and reached a record global business volume of more than €200 million during the 2022-2023 financial year

Vente-unique.com aims to continue its commercial momentum in 2023-2024 by relying in particular on the growing success of its marketplace, the deployment of which across new European countries constitutes an important axis of development for the band.

True to its mission: happiness on all levels

This triple award reflects a structured approach within the company to put customer satisfaction at the heart of its business model and its concerns, by exploring all avenues in order to be ever closer to the needs and habits of its customers. It rewards the ongoing work of the Vente-unique.com teams in order to be faithful to their mission every day: “Happiness on every level”.

Sacha Vigna, co-founder and Managing Director of Vente-unique.com, concludes:

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For 17 years, and having delivered to more than 2.5 million customers across Europe, our ambition has always been to bring happiness into our customers’ homes. We are doubly honored to have been voted Customer Service of the Year in the Furniture and decoration category for the second year in a row, not only in France, but also in Spain and Germany. This achievement demonstrates our persistence in the quest for customer satisfaction and confirms the accuracy of the choices we have made throughout our journey.”

Next meeting: annual results for the 2022-2023 financial year on January 9, 2024

Find all the information on: bourse.vente-unique.com

About Vente-unique.com

Created in 2006, Vente-unique.com (Euronext Growth – ALVU), a subsidiary of the CAFOM Group (Euronext – CAFO), is an expert in the online sale of furniture and home furnishings in Europe. The company covers 11 countries (France, Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Poland, Portugal and Switzerland) and has delivered to more than 2.5 million customers since its launch. In 2023, Vente-unique.com achieved an overall business volume of €202 million, an increase of 18%.

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BVA study – Viséo CI – More information on escda.fr

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