Online claims portal opens Wednesday March 20, 2024according to information from Parisian. RER users subscribed to the Navigo Pass, mainly those using lines B, C and D, will have the possibility – like every year since 2021 – to submit their requests for compensation on the Île-de-France Mobilités website. This initiative aims to compensate for the inconvenience caused by the frequent delays and disruptions occurring throughout 2023. The online platform will remain open until April 17, 2024 to allow affected users to submit their complaints. Reimbursement eligibility criteria include train punctuality less than 80% for at least three consecutive months in 2023, as well as the presence of prolonged strikes or exceptional incidents leading to major disruptions. Navigo subscribers wishing to benefit from compensation must also justify their proximity to the axes affected by delays, details Point.
Several subscriptions affected
Different categories of Navigo subscriptions are eligible to this compensation, in particular the annual and monthly packages, imagine R, senior, as well as the 75% solidarity and 50% reduction packages. Furthermore, the amounts reimbursed vary depending on the severity of delays and frequency of disruptions. They vary, for example, between 42.05 euros for half a month of the Navigo package at the 2023 rate and 126.15 euros for a month and a half on the RER B route between Aulnay-sous-Bois and Mitry-Claye, one of the most affected by punctuality problems. This reimbursement process is part of the contracts concluded between Île-de-France Mobilités and the operators SNCF and RATP.
It aims to guarantee quality service to Ile-de-France users, despite the many challenges facing the transport network, such as maintenance work, staff shortages and technical incidents. The distress of users faced with these problems recurring punctuality was palpable in 2023, as evidenced by a statement from an RER C user interviewed by our colleagues from France 3, on December 6, 2023: “It’s tiring. People have even become aggressive. If I could and had the means to move, I would without hesitation. We pay way too much for a Navigo subscription for poor service”she lamented.