Even without a service booklet – Up to 10 years: Toyota starts warranty revolution

Those who buy a used car often have the problem that they have no guarantee, especially if the seller is a private person. At Toyota, things will be different in the future: Anyone who has a Toyota that is up to ten years old (and has run a maximum of 160,000 kilometers) gets a manufacturer’s guarantee. The only requirement: the car must first be serviced in an authorized workshop.

In order to get this guarantee promise, you don’t even need a service booklet that certifies the previous dutiful maintenance. It doesn’t even matter if and by whom the car has been serviced so far.

“Toyota Relax” is what the Japanese call it, who want to offer an all-round carefree package for their models. Regardless of whether customers bought their Toyota as a new car from an authorized dealer or as a used car privately via an advertisement. Anyone who brings their Toyota to the service automatically receives a follow-up guarantee for twelve months or 15,000 kilometers (whichever occurs first).

The manufacturer wants to emphasize the quality, reliability and longevity of its products. Anyone who is afraid of having to buy expensive original spare parts instead of cheaper replica parts is of course right in principle. However, spare parts for Toyotas are often not available as replicas, because the production does not pay off for external producers – “It seldom breaks something”, one hears again and again from independent workshops, which inevitably have to fall back on original parts themselves.

Many material costs included
Incidentally, the Toyota Relax guarantee includes a large part of the material costs for mechanical and electronic components as well as the labor costs at the contractual partner, reassured Toyota. Only wearing parts and similar components are excluded from the guarantee. The Europe-wide guarantee is vehicle-specific, so if it is resold it is transferred to the new owner.

Toyota Relax applies to all Toyota models that have been produced for the European market – regardless of whether they are combustion engines or electric motors, hybrid or fuel cell vehicles.