My TV does not work, can someone refuse to reimburse me because it was on sale? The 8 p.m. answers you

The TF1 newscast sifts through viewers’ questions every evening in “Le 20H responds to you”. Garance Pardigon answers their questions, this time related to purchases during the sales, on Gilles Bouleau’s set, in the video at the top of this article.

I bought a television on sale, it does not work. Can the seller refuse to refund me on the grounds that it was on sale?

No, this is not an admissible argument! “The product is on sale, but your rights are not.“, explains Raphaël Barthlomé, head of the legal department of UFC-Que Choisir. Sales or no sales, your television is under warranty for two years. This is the legal guarantee of conformity. It protects the consumer against possible defects in manufacturing and breakdowns of which it is not the origin, can we read on the site of the repression of fraud.

Two possibilities for the seller: either he repairs your television, or he replaces it. “If he refuses to do so, you can complain to fraud enforcement.” This is an abusive commercial practice, which deserves a report on this platform.

I bought pants on sale but in the end, they no longer suit me. Is it possible to exchange or get a refund?

There, it’s different, because unlike television, these pants have no flaws. “RNothing therefore obliges the seller to make an exchange or a refund., deciphers Raphaël Barthlomé, of UFC-Que Choisir. This applies to sales periods as well as “normal” periods.

The seller sets his commercial policy: refund prohibited or only to have, exchange possible only on the sale collection, etc. On the other hand, he has the obligation to inform the consumer of these rules, via a visible and precise display. For example : “neither taken back nor exchanged during the sales“, can we read on the site of the suppression of fraud. “You must have the information before closing the sale“, adds Raphaël Barthlomé. Otherwise it is a misleading commercial practice.

And if I buy these pants on the internet, does the rule change? Can I change my mind and get a refund?

Indeed, if it is an online purchase, you can retract. You have 14 days to do so from the day after receipt of your package. Please note that the return is at your expense. “Sexcept advantageous commercial policy or if the object which you ordered is too bulky to be returned by post, for example a refrigerator“, explains Raphaël Barthlomé, of UFC-Que Choisir. Why is the rule more flexible than in store? You were behind your screen and therefore “you did not have all the elements at the time of purchase“.

There are exceptions: custom-made products, “blister-packed” video games, underwear for health reasons.

If you have a question yourself, you can ask it on social networks with the hashtag #le20HVousRepond, or directly by email to a dedicated address, [email protected], or now on video by going to our dedicated page.

Another novelty, during this 8 p.m. section, you will see a QR Code appear at the bottom of the screen: you can then scan it and access an enriched article directly from your mobile phone or tablet.