Faced with the difficulties users encounter in repairing Pixel Watch 1 and 2 smartwatches, Google is introducing a simplified replacement program. This initiative aims to facilitate access to replacement devices at preferential rates.
Google’s Pixel Watch 2 are clearly positioned as direct competitors to the Apple Watch, offering an attractive alternative for users preferring Android. Their rounded glass gives the watches a sleek aesthetic, while offering an expanded range of features for health and wellness tracking, as well as tight integration with the Google ecosystem. However, this sophisticated design poses problems in matter of repairabilityespecially when the upper glass suffers damage.
Faced with user feedback regarding repair difficulties of Pixel Watch, especially for cases of cracks upper glass, Google has launched a replacement program. This initiative addresses the complexity of repairing rounded watch glass, by offering owners the opportunity to access replacement devices on advantageous conditions.
Google launches simpler replacement program for Pixel Watch 1 and 2
For holders of the Pixel Watch 2Google offers an option to send by mail in self-servicethereby eliminating the need for prolonged interactions with customer support. By accessing the section Repairs of the site Google Storeusers are invited to fill out a form with the device details, select the problem encountered and choose the option sending by mail. Following receipt of the damaged watchGoogle is committed to fast shipping a replacement device. It is important to note that this service is only available in the United States and EMEA region (EuropeMiddle East and Africa).
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Users of the first generation of Pixel Watch face a slightly different procedure. Since many of these watches are probably Out of Warrantyit is necessary that contact Google Pixel Watch support, even for devices purchased from other resellers. Despite the possible increase in customer service interactions, the company highlights the benefit of being able to obtain a replacement device At a reduced price, even for watches out of warranty. Although the exact cost replacement service has not yet been disclosed, the manufacturer promises to keep users informed of future developments.
Source: Google