Tag: espresso
Bike rental company Publibike – Customer pays 2,000 francs for missing rental bike – Kassensturz espresso
Contents Publibike customers must ensure that the bike closes properly when it is returned. Otherwise the bill is steep. A former ETH student from the city of Zurich has been…
Unreasonable companies – consumer protection can be improved with the geo-blocking ban – Kassensturz espresso
Contents A “friendly” letter to companies that disregard the ban could result in legal action. Services such as travel can often be booked much cheaper abroad than in Switzerland. And…
Care leave hardly used – hurdles for the care leave for parents of sick children – Kassensturz espresso
Contents “Kassensturz” shows that the law has shortcomings, and there are also problems in its implementation. Normal has returned to the Fessler family. A few months ago, her one-year-old daughter…
Test Period Panties – Four menstrual panties convince in the practical test – Kassensturz espresso
Contents Disposable menstrual products create mountains of waste. Young women want alternatives like period panties. Female menstruation has long since left the pubic corner. Today, the menstrual period is publicly…
Cheeky scam – Money is being made again with defibrillator sponsorship – Kassensturz espresso
Contents The company Vendi AG whines from SMEs for sponsorship money for a defibrillator – in a questionable way. At the beginning, everything pointed to a meaningful and serious project,…
“Schlauer i d’Wuche” – Why are the ski cracks on the podium only showing one ski? – Cash desk espresso
Contents Why only one? And is it even racing skis? SRF expert and ex-ski crack Marc Berthod explains. In order to understand why the racers only lift up one ski,…
Customer frustration – Swiss offers economy flight with too much luggage – Kassensturz espresso
Contents A woman discovers a free economy flight with two suitcases on the Swiss website. The Swiss says: Doesn’t exist! An artist flies to Egypt for a six-month work stay.…
Chatbots – If the artificial intelligence doesn’t understand the question – Kassensturz Espresso
Contents More and more companies are relying on artificial intelligence in customer service. This sometimes causes frustration. Banks, online shops, hotels – they now exist across all industries: the chatbots.…
“Schlauer i d’Wuche” – What is a “homeopathy-compatible” toothpaste? – Cash desk espresso
Contents If a product is “homeopathically compatible”, this refers to the ingredients and possible interactions. The term “homoeopathy compatible” refers to the ingredients in the toothpaste. It’s about the “Candida…
Minus hours – “May the boss offset my minus hours with vacation days?” – Cash desk espresso
contents If a company plans to put employees on a deficit, they do not have to make up the minus hours. Author: Gabriela Baumgartner The legal situation briefly explained: What…
“Smart i’d Wuche” – why the bottom button on the men’s veston remains open – Kassensturz espresso
contents A listener notices that TV presenters don’t close the bottom button on the Veston. Where does it come from? Florian Inhauser in the Tagesschau or Arthur Honegger at 10vor10…
Guarantee conditions – Salt shops don’t want to know anything about guarantees – Kassensturz espresso
contents A customer with a defective iPhone is turned away. The guarantee provisions seem clear. Many of us can tell you that the warranty doesn’t always go as expected. Fridolin…