According to a study conducted by Opinion System, co-ownership trustees are the lowest rated real estate professionals by the French (6.5/10), behind real estate agents (7.3/10) and credit brokers real estate (7.2/10). Trustees are particularly singled out for the cost of services and the transparency of the prices charged. But the sector tends to improve on the question.
A useful profession but which struggles to find a place in the hearts of the French. However practical, co-ownership trustees do not necessarily enjoy a very good image. As proof, this study conducted by the IFOP for Opinion System: invited to rate real estate professionals, respondents gave co-ownership trustees a score of 6.5/10, against 7.3 for real estate agents and 7 .2 for mortgage brokers.
Towards more transparency
Regarding compliance with the regulations, no problem, since the French interviewed give the score of 7.1/10. On the other hand, criticisms appear when we talk about availability (6.3/10), competence and responsiveness (6.2/10) or even the fee/service ratio (6.1/10).
Trustees regain points on energy transition issues, since for 57% of French people, they are good contacts to help them undertake the necessary work.
The criteria for choosing a co-ownership trustee are multiple. However, the French will favor 19% a property manager anchored locally and having a good knowledge of the territory. Availability and responsiveness as well as the interest shown in the files and the ability to provide satisfaction come in second place (14%) The notoriety, the price of the services and the recommendation of a close friend (9%) are the other criteria.
Real estate purchase: beware of the co-ownership regulations!
By favoring the local aspect, the French therefore expect rapid and personalized responses in the event of an emergency and rely on the syndic to be put in touch with craftsmen close to their homes. The French also want to be listened to and heard, even if nearly one in two respondents (46%) admit to having discussions only twice a year with their co-ownership trustee.
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Like the rest of the professionals, the opinions collected by the trustees are important when making your choice. 24% of co-owners say they consulted them before deciding, and 84% believe that these opinions weighed in the final choice.
As in all sectors of the economy, customer satisfaction has become a strategic issue for co-ownership trustees, explained in the press release Samantha Domingues, deputy general manager of Opinion System. In this universe taxed with opacity, many steps have been taken to give co-owners better visibility of the reality of the services provided. The market is moving towards ever more transparency and since January 1, 2022, the actors have the obligation to send to the co-owners a sheet indicating their opening hours, the costs of its services, the timetables and the duration without additional cost of the assemblies. general.
Decisions that should undoubtedly improve the opinion of co-owners vis-à-vis their trustee in the future.
Co-ownership: the new trick of the trustees to make the owners bank