Access to the customer area and the mobile application of Banque Postale were very disrupted on Tuesday. A technical problem resolved this Wednesday.
This Tuesday in the middle of the day, La Banque Postale announced on X (formerly Twitter) that following a technical incident, access to the Customer Area and the mobile Application is very disrupted. We are doing everything we can to restore service as quickly as possible. Please excuse us for the inconvenience caused, says La Banque Postale, a user of X.
The MoneyVox editorial team was also able to note that it was not currently possible to connect from the La Banque Postale mobile application.
Similar difficulties in other banks
Asked by MoneyVox about the extent of the difficulties accessing online customer service and the mobile application, as well as the time before a return to normal, communication from La Banque Postale told us that this is a incident linked to IT production and that the return to normal should be rapid. She also indicated that this incident did not affect all customers.
This Wednesday morning, access to the customer area and the mobile application was possible again.
This incident occurs in a context where several establishments have encountered difficulties in recent weeks. This is the case of the Fortuneo online bank which on February 7 recognized problems connecting to the customer area or the mobile application, as well as carrying out operations. The LCL bank has also, for its part, been affected by similar disruptions.
Crdit Agricole hit by a cyberattack
The same day, the Crdit Agricole bank was the victim of a cyberattack, claimed by the Turk Hack Team group. The establishment’s customers were unable to connect to their personal space on the website and the application for several hours.
Crdit Agricole had indicated that no compromise of our information systems and our customers’ data had been noted. Like many companies these days, we are the subject of a cyberattack aimed at disrupting access to the Crdit agricole site. fr and the My Bank application, indicated the bank, which apologized for these particularly disturbing disruptions.
Crdit Agricole, LCL and Fortuneo: mobile sites and applications blocked, but what happened?